Terms and conditions of sale

Version of 5 November 2026. The version in force when you place your order applies.

1. Seller and scope

The seller is Beetoys Sàrl, Rte de Saint-Julien 296, 1258 Perly-Certoux, Switzerland, UID number CHE-299.973.852 (“BeeToys”). Phone: +41 79 789 64 91, e-mail: beetoys.ch@gmail.com.

These terms apply to all orders placed on beetoys.ch. Purchases made directly at the shop, on BrickLink or at exhibitions follow the terms of those channels.

BeeToys is an authorised LEGO® retailer supplied directly by the LEGO Group. This site is operated by BeeToys, not by the LEGO Group.

2. Items

We sell sets, minifigures and individual pieces, new or used. The condition (new or used) is shown on each item. A used item has been played with: light signs of use are normal and are not a defect.

Images are for illustration. Colours may vary slightly depending on your screen.

Our stock is shared between the shop, BrickLink and this site and is updated continuously. If an ordered item is nevertheless no longer available, we let you know, remove it from the order and, if it was paid, refund it.

There is no maximum quantity : you can order as many of an item, including pieces, as we have in stock.

3. Order and contract

You choose your items in the basket, then enter your details and the delivery method. By confirming the order, you accept these terms.

The contract is concluded when you receive our confirmation e-mail (reservation or order), so please check your e-mail address carefully.

To order, you must be 18 or have the consent of your legal representative.

We may refuse or cancel an order in case of an obvious error or suspected abuse or fraud. Any amount already paid is then refunded.

4. Prices and fees

Prices are in Swiss francs (CHF), including 8.1% Swiss VAT.

For shipments outside Switzerland, the final price is the same; the invoice is issued without Swiss VAT (export). Customs duties and VAT of the destination country are paid by the customer.

For orders under CHF 15.00 of goods, a service fee of CHF 1.00 per lot is added (preparation of each lot).

Shipping costs are calculated from Swiss Post's current rates and the actual weight of the parcel. They are shown before you order. There is no free delivery.

Prices may change at any time; the price shown when you order applies. In case of an obvious price error, we contact you: you confirm the order at the correct price or it is cancelled free of charge.

BeeToys offers no loyalty points, gift cards or discount codes on the site.

5. Payment

During the beta version of the site, items are reserved online and paid at the shop, when you collect them: cash, card or TWINT. Nothing is charged online.

Once online payment opens, it takes place on the secure PostFinance Checkout page, with the methods shown there (for example credit or debit card, TWINT, PostFinance Pay). BeeToys never has access to your card details. The amount is charged when you order.

At the shop, you can pay in cash, by card or with TWINT.

6. Collection at the shop

Collection at the Perly-Certoux shop is free. We e-mail you when your order is ready; simply give your order number at the shop. Opening hours: see the “The shop” page.

Items are reserved for you for 14 days. If you neither collect them nor contact us within this time, the reservation is cancelled and the items are put back on sale.

7. Delivery

We ship with Swiss Post: A or B mail letter (untracked) or PostPac Economy or Priority parcel (tracked). Delivery times shown are Swiss Post's and are not guaranteed.

You receive an e-mail when the order ships, with the tracking number if there is one.

An untracked letter travels at the customer's risk: it cannot be traced and Swiss Post does not compensate it. If a shipment does not arrive, contact us; we will see case by case what we can do. For a valuable order, choose a tracked shipment.

For shipments outside Switzerland, we calculate the exact shipping cost and e-mail you a quote with a payment link. The quote and the reservation of the items are valid for 3 days; without payment within this time, the order is cancelled free of charge.

8. Cancellation

You can cancel a reservation or order free of charge as long as it has not been collected or shipped: write to us or call us. Any amount already paid is refunded in full.

9. Returns

Swiss law does not provide a right of withdrawal for online purchases. BeeToys nevertheless grants the following right of return:

• New sets still sealed : may be returned within 14 days of receipt or collection, in their unopened original packaging and in perfect condition.
• Exchange at the shop : a new sealed set can also be exchanged at the shop for one or more items of equal value within 6 months of purchase, on presentation of the order number or invoice.
• Individual pieces, minifigures and used items : no returns, except in case of our error or a defect (see section 10).

Let us know before sending anything back. Return costs are paid by you; you can also bring the item back to the shop. We refund the item price within 14 days of receiving and checking the return, to the payment method used. Original shipping costs are not refunded.

10. Errors, missing pieces and warranty

Check your order on receipt and report any error, missing piece or damaged item within 30 days, with your order number and a photo if possible. If the error is ours, we send the missing or correct item free of charge, or refund you.

New items: the 2-year statutory warranty from delivery applies (art. 197 ff. of the Swiss Code of Obligations). In case of a defect, we replace the item or, if that is not possible, refund it.

Used items: they are sold as is, as described, without warranty, except for an obvious defect not mentioned in the description and reported within 30 days.

For a piece missing from a new LEGO set, the LEGO Group's replacement parts service can also help you free of charge.

11. Liability and safety

BeeToys' liability is limited to what the law requires. It is excluded for indirect damage to the extent permitted by law.

LEGO items contain small parts: they are not suitable for children under 3 (choking hazard).

12. Personal data

Your details are used only to process, deliver and invoice your order. Details (retention period, payment, e-mails) are in the legal notice.

13. Applicable law and disputes

Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If there is a problem, contact us first: we always look for a solution together. The place of jurisdiction is Geneva; a consumer may also bring proceedings before the court of their domicile, as provided by law.